Refund & Returns Policy

Last Updated: 2nd August 2023

Welcome to Meow Mart! These Terms and Conditions govern your use of our website and the purchase of our physical products. Please read these terms carefully before using our services. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. Website Use:

  • You must be at least 18 years old to use our website and make purchases.
  • You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.
  • You agree to provide accurate and up-to-date information during the registration and purchase process.

2. Product Information:

  • We strive to provide accurate and detailed product information on our website. However, we do not guarantee the completeness or accuracy of the product descriptions.
  • The images of the products on our website are for illustrative purposes only and may vary slightly from the actual products.

3. Ordering and Payment:

  • By placing an order on our website, you make an offer to purchase the selected products. All orders are subject to availability and acceptance by us.
  • We reserve the right to refuse or cancel any order at our discretion, including those with incorrect pricing or product information.
  • All prices are in the currency specified on our website and exclude applicable taxes and shipping charges.
  • Payment must be made at the time of placing the order through the provided payment methods.

4. Shipping and Delivery:

  • We will make reasonable efforts to deliver the products within the specified timeframe. However, we are not liable for any delays beyond our control.
  • Delivery costs, if any, will be displayed during the checkout process.

5. Returns and Refunds:

  • If you are not satisfied with your purchase, you may return the products within the specified return period for a refund or exchange.
  • The returned products must be in their original condition, unused, and in their original packaging.
  • Shipping charges for returns are the responsibility of the customer, except in cases of defective or damaged products.

6. Intellectual Property:

  • All content on our website, including text, images, logos, and trademarks, are the property of Meow Mart and protected by copyright and intellectual property laws.
  • You may not use, copy, reproduce, distribute, or modify any content from our website without our prior written consent.

7. Limitation of Liability:

  • Meow Mart and its affiliates will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or the purchase of our products.
  • We do not warrant that our website will be error-free, secure, or uninterrupted.

8. Indemnification:

  • You agree to indemnify and hold Meow Mart and its affiliates harmless from any claims, losses, damages, liabilities, and expenses arising from your use of our website or any violation of these Terms and Conditions.

9. Termination:

  • We reserve the right to terminate or suspend your access to our website at any time for any reason.

10. Governing Law and Jurisdiction:

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada.
  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Canada.

Contact Information: For any questions or concerns related to these Terms and Conditions, please contact us at: Email: [email protected] Address: Canada

Thank you for choosing Meow Mart and we hope you and your furry friends enjoy our products!